Player Protection

Responsible Gaming
at rvaji

rvaji is committed to providing a safe, fair, and sustainable gaming environment for all players across Bangladesh. Our responsible gaming tools are designed to keep you in control at every step.

18+ Age Restriction Enforced
SSL Encrypted Platform
24/7 Support Available
Free Self-Exclusion Tools
Important Notice: Gambling is intended as a form of entertainment. It carries financial risk and can become harmful if not approached responsibly. rvaji encourages all players to set personal limits, play within their means, and seek help immediately if they feel their gambling is no longer under control. Support is available 24/7.
Section 1

At rvaji, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a trustworthy, transparent gaming environment where entertainment never comes at the cost of personal wellbeing. Our platform is built with player safety as a foundational principle, and we take active steps to ensure that the rvaji experience remains enjoyable and sustainable for every user.

We recognise that for a small number of players, gambling can shift from a leisure activity into a harmful habit. Our responsible gaming programme exists to help players identify early warning signs, use practical tools to manage their play, and access professional help when needed. Every feature described on this page is available to all registered rvaji players at no cost.

rvaji operates on a set of responsible gaming principles that guide every decision we make about the platform. These principles include age verification, transparent odds, honest promotion terms, voluntary deposit limits, time management tools, and a clearly defined self-exclusion pathway. We also train our customer support team to recognise and sensitively respond to signs of gambling-related distress.

Safe Platform

SSL-encrypted transactions, fair play certified games, and secure account management across all devices.

Verified Players Only

All players must pass age and identity verification before withdrawing funds. No exceptions.

Limit Controls

Set daily, weekly, or monthly deposit and loss limits directly from your Account settings at any time.

24/7 Support

Our trained support team is available around the clock to help with responsible gaming queries and escalations.

Self-Exclusion

Request a voluntary break from gambling — from 24 hours up to a permanent account closure — at any time.

Player Education

Clear information about the odds of winning, how games work, and the realities of gambling risk.

Section 2

rvaji strictly enforces an 18+ age policy across all services on the platform. Gambling is for adults only. We do not permit individuals under the age of 18 to register an account, deposit funds, place wagers, or participate in any game or promotion offered on rvaji.net. This policy applies equally to all users accessing the platform from any location in Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

How We Enforce Age Restrictions

To ensure compliance with our 18+ policy, rvaji requires all players to provide their date of birth during registration. Before any withdrawal is processed, we conduct a Know Your Customer (KYC) verification check that confirms the player's identity and age using government-issued identification documents accepted in Bangladesh — including the National Identity Card (NID), passport, or driving licence.

18+ Only: Any account found to belong to a player under the age of 18 will be immediately suspended without notice. All funds deposited by a minor will be returned to the source payment method. rvaji reserves the right to request age verification documentation at any time and to withhold withdrawals pending satisfactory completion of age checks.

Protecting Minors in Your Household

If you share a device, mobile phone, or computer with minors, we strongly recommend that you log out of your rvaji Account after each session and never save your login credentials on a shared device. You may also consider using parental control or content filtering software to prevent minors from accessing gambling websites. If you believe a minor has opened an account on rvaji, contact us immediately at [email protected].

Section 3

rvaji provides a comprehensive suite of free, voluntary player protection tools that you can activate or adjust at any time through your Account settings or by contacting our support team. These tools are designed to give you full control over your gaming behaviour without judgement.

Tool What It Does How to Activate
Deposit Limit Caps the total amount you can deposit into your rvaji account over a set period (daily, weekly, or monthly). Account Settings → Responsible Gaming → Deposit Limits, or contact support.
Loss Limit Sets a maximum net loss threshold per day, week, or month. Once reached, further play is paused until the period resets. Account Settings → Responsible Gaming → Loss Limits, or contact support.
Session Time Limit Limits the maximum duration of a single gaming session. You will receive a reminder notification when your session is approaching the limit. Account Settings → Responsible Gaming → Session Limits, or contact support.
Reality Check Displays a periodic on-screen notification showing how long you have been playing and your net gaming result for that session. Account Settings → Responsible Gaming → Reality Check. Set your preferred interval (15, 30, or 60 minutes).
Cool-Off Period Temporarily suspends your account for a short period (24 hours, 48 hours, 7 days, or 30 days) while keeping the account open for future use. Contact support at [email protected] with the subject "Cool-Off Request".
Self-Exclusion Closes your rvaji account for a defined period (6 months, 1 year, 5 years) or permanently. During exclusion, you cannot register a new account. Contact support at [email protected] with the subject "Self-Exclusion Request". See Section 5 for full details.
Limit Reduction Takes Effect Immediately: If you request a reduction to any existing limit (for example, reducing your daily deposit limit from ৳10,000 to ৳5,000), the new lower limit takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period before the higher limit becomes active — this is intentional, to prevent impulsive decisions during a gaming session.
Section 4

One of the most effective responsible gaming practices is setting a personal deposit limit before you begin playing. A deposit limit is a hard cap on the amount of Bangladeshi Taka (৳ BDT) you can load into your rvaji Account within a given time frame. It prevents you from spending beyond what you have decided in advance is affordable.

How to Set Your Deposit Limit

You can set a deposit limit at any time — you do not need to wait until you feel your gambling is becoming a problem. We recommend setting a deposit limit during your initial account setup as a matter of good financial practice. You can choose from daily, weekly, or monthly caps denominated in Bangladeshi Taka.

Practical Example: If your monthly entertainment budget is ৳3,000, you can set a monthly deposit limit of ৳3,000 on your rvaji Account. Once that amount has been deposited in a calendar month, the system will automatically block any further top-ups until the monthly period resets — regardless of whether you have won or lost those funds.

Additional Spending Controls

In addition to deposit limits, rvaji offers the following spending controls that work alongside deposit caps to give you a more complete picture of your gaming activity:

  • Wager Limit: Restricts the maximum stake you can place on a single bet or casino round.
  • Loss Limit: Stops play automatically when your net losses in a period exceed your chosen threshold.
  • Balance Limit: Caps the maximum account balance you can hold at any one time, preventing excessive fund accumulation.
  • Withdrawal Lock: Enforces a mandatory cooling-off period before a withdrawal can be reversed back to gaming funds — helping you follow through on a decision to cash out.

All limits are applied at the account level and persist across devices. They cannot be overridden by promotional bonuses or special offers.

Section 5

Self-exclusion is one of the most powerful tools available to a player who feels that gambling is having a negative impact on their life. When you self-exclude from rvaji, your account is suspended and you will be blocked from accessing the platform for the duration you select. Self-exclusion is completely voluntary, free of charge, and can be initiated at any time — including in the middle of an active gaming session.

Available Self-Exclusion Periods

  • 6 Months: A medium-term break. Your account is frozen for 6 months and cannot be reactivated before this period ends.
  • 1 Year: A longer break for players who feel they need more time away from the platform.
  • 5 Years: An extended self-exclusion for players with significant concerns about their gambling behaviour.
  • Permanent: A permanent closure of your rvaji account with no option to reopen it in the future. Account data is retained only as required by law.

How to Self-Exclude — Step by Step

  1. Contact rvaji Support Send an email to [email protected] with the subject line "Self-Exclusion Request". State your registered username, the email address on your account, and the exclusion period you are requesting.
  2. Identity Confirmation Our support team will verify your identity to ensure the request is being made by the account holder. This step protects you against unauthorised exclusion requests.
  3. Immediate Account Suspension Once confirmed, your account will be suspended within 24 hours. You will receive a confirmation email from our support team. During the exclusion period, you will not be able to log in, deposit, bet, or contact us to reverse the exclusion.
  4. Marketing Opt-Out All promotional emails, SMS messages, and bonus notifications associated with your account will be suppressed for the full duration of the exclusion period. You will not receive any marketing material from rvaji.
  5. Pending Balance Withdrawal Any verified, withdrawable balance remaining in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after standard KYC checks are completed.
  6. Seek Additional Support Self-exclusion from rvaji is an important first step, but we also strongly encourage you to seek professional support from a counsellor or helpline. See Section 8 for support resources.
Cannot Be Reversed Early: Once a self-exclusion is in place, rvaji staff cannot lift or shorten it before the chosen period expires — regardless of the reason given. This is intentional. The purpose of self-exclusion is to create a firm, reliable barrier between you and gambling during a vulnerable time. If you attempt to open a new account during an exclusion period, that account will be closed immediately upon detection.
Section 6

Problem gambling can develop gradually and is not always easy to recognise in yourself. It affects people of all ages, genders, and income levels. The following warning signs may indicate that gambling has shifted from entertainment to a harmful habit. If several of these signs apply to you or someone you know, it is important to seek help promptly.

Spending more money on gambling than you can comfortably afford to lose, including rent, food, or bill money.

Gambling for longer periods than originally intended, or losing track of time while playing.

Chasing losses — continuing to bet in an attempt to win back money already lost.

Hiding gambling activity from family, friends, or colleagues out of shame or fear of judgement.

Feeling anxious, irritable, or restless when unable to gamble, or when trying to reduce gambling activity.

Neglecting family responsibilities, work obligations, or social activities because of time or money spent on gambling.

Borrowing money, taking loans, or selling possessions to fund gambling activity.

Needing to bet increasingly larger amounts to experience the same level of excitement or satisfaction.

Experiencing sleep disturbances, depression, or persistent low mood linked to gambling wins or losses.

Making repeated unsuccessful attempts to cut down or stop gambling without outside help.

Recognising these signs is a sign of strength, not weakness. Many people experience difficulties with gambling at some point. The most important step is acknowledging the signs early and taking action before the situation becomes more serious. rvaji's support team is trained to handle these conversations with sensitivity and without judgement.
Section 7

The questions below are drawn from widely used problem gambling screening frameworks. Read each question honestly and consider how many apply to you over the past 12 months. This checklist is not a clinical diagnosis — it is a personal reflection tool to help you assess your relationship with gambling.

Gambling Behaviour Self-Check
Ask yourself: Has any of the following applied to me in the past year?
  • Have I gambled with money I could not afford to lose, including household funds or savings?
  • Have I increased the amount I bet over time to get the same feeling of excitement?
  • Have I tried to win back money I lost by gambling again soon after a loss?
  • Have I lied to a family member, friend, or employer about how much time or money I spend on gambling?
  • Have I missed work, school, or an important family event because of gambling?
  • Have I borrowed money or sold something to fund my gambling?
  • Have I felt a strong urge to gamble that was difficult to resist?
  • Have I felt anxious, depressed, or irritable after a gambling loss?
  • Have I gambled as a way to escape from stress, boredom, or personal problems?
  • Have I tried to stop or reduce my gambling and found it difficult to do so?
Interpreting Your Answers: If you answered "yes" to 3 or more of the above questions, it may be worth speaking to a professional counsellor about your gambling habits. If you answered "yes" to 5 or more, we strongly encourage you to contact rvaji support to activate a cool-off period or self-exclusion, and to reach out to a gambling support service as soon as possible.
Section 8

If you feel that gambling is becoming a problem for you or someone close to you, reaching out for help is the most important step you can take. rvaji's support team is available 24 hours a day, 7 days a week, to help you activate player protection tools, process a self-exclusion request, or simply talk through your concerns in confidence. You are not alone, and help is available.

rvaji Responsible Gaming Support

Our dedicated support team is available around the clock. Email us at [email protected] with the subject line "Responsible Gaming" and we will respond within 4 hours. All enquiries are treated with complete confidentiality. Support is provided in English. Time zone: Bangladesh Standard Time (BST, UTC+6).

Practical Steps You Can Take Right Now

  • Log in to your rvaji Account and navigate to Account Settings → Responsible Gaming to review and update your deposit, loss, and session limits.
  • Contact [email protected] to request an immediate cool-off period if you need a short break from the platform.
  • Tell a trusted family member or friend about your concerns — external accountability is one of the most effective supports for changing gambling behaviour.
  • Remove saved payment details from your rvaji Account to add friction to future deposits.
  • Enable the Reality Check feature so you receive regular on-screen reminders of time spent and money wagered during each session.
  • If you feel you need a longer or permanent break, submit a self-exclusion request as described in Section 5 of this page.

General Responsible Gambling Guidance

rvaji encourages all players to approach gambling as a form of entertainment with a known cost — similar to a cinema ticket or a restaurant meal. The following general principles help maintain a healthy relationship with gambling:

  • Set a gambling budget in advance and treat any money deposited as spent — not as an investment or a way to make money.
  • Never gamble when you are feeling depressed, anxious, under the influence of alcohol, or in a financially stressed state.
  • Take regular breaks during gaming sessions and do not gamble for extended periods without pausing.
  • Keep gambling as one of many leisure activities in your life — not the primary one.
  • Understand that all casino games and sports betting outcomes are based on chance. Past results do not predict future outcomes.
  • Never attempt to recover gambling losses by placing larger or riskier bets.
Confidential Support: All responsible gaming conversations with the rvaji support team are treated with strict confidentiality. Your account details, gaming history, and the content of any responsible gaming discussion will not be shared with third parties except where required by law. Asking for help will not result in any penalty, restriction, or change to your account beyond what you request.

Play Smart. Stay in Control.

rvaji is here to support you every step of the way. Browse our games responsibly, set your limits, and enjoy the experience within your means.

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