Privacy Policy
rvaji Player Data Commitment

Data We Collect

rvaji collects personal data from you through several channels: directly when you register an Account or contact us, automatically when you use the Platform, and from third parties such as payment processors and identity verification services. The categories of personal data we may collect are described below.

1.1 Registration and Account Data

When you create an account on rvaji, we collect the following information:

• Full legal name as it appears on your official identification document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including division, district, and postal code (Bangladesh)
• Email address and mobile phone number
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳ BDT)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to verify that you are at least 18 years of age, we may request and collect copies of the following documents:

• Bangladesh National Identity Card (NID) — front and back
• Valid Bangladesh passport (biographical data page)
• Government-issued driving licence
• Utility bill, bank statement, or other document confirming residential address (issued within the past 3 months)
• Source of funds documentation (bank statements, pay slips, or equivalent) where large transactions are involved

1.3 Financial Transaction Data

When you deposit funds into or withdraw funds from your rvaji Account, we collect transactional data including:

• Payment method details (for example, bKash wallet number, Nagad account reference, Rocket mobile banking identifier, or bank account details for Dutch-Bangla Bank, City Bank, or BRAC Bank transfers)
• Transaction amounts in Bangladeshi Taka (৳ BDT)
• Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
• Transaction reference numbers and processing outcomes

rvaji does not store full payment credentials such as complete card numbers. Payment processing is handled by our trusted payment partners, who maintain their own data security standards.

1.4 Betting and Gaming Activity Data

We maintain records of your wagering and gaming activity on the rvaji Platform. This includes bet placement and settlement records, casino game session data, stake amounts, odds accepted, winnings and losses, and participation in promotions or bonus offers. This data is necessary to operate your Account, settle bets accurately, detect fraud, and comply with responsible gaming obligations.

1.5 Technical and Usage Data

When you access the rvaji Platform, our systems automatically collect certain technical information:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, features used, and navigation patterns on the Platform
• Session duration, login timestamps, and logout events
• Referral source (how you arrived at rvaji.net)

1.6 Communications Data

When you contact rvaji support — whether by email, live chat, or any other channel — we retain records of those communications. This includes the content of your messages, timestamps, and the outcomes of any support interactions. We use these records to improve our service and to maintain a history of queries and resolutions for your Account.

How We Use Your Data

rvaji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes and the legal basis for each are set out below.

Data Sharing & Third Parties

rvaji does not sell your personal data to third parties. We may, however, share your data with carefully selected partners and service providers where it is necessary to operate the Platform and fulfil our legal obligations. All third-party recipients of your data are contractually required to handle it securely and use it only for the specific purpose for which it was shared.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, rvaji shares relevant transaction data with our payment processing partners, including bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, and BRAC Bank. The data shared is limited to what is strictly necessary to process the transaction in question. Each payment partner maintains its own privacy and security standards.

3.2 Identity Verification Providers

For KYC identity and age verification purposes, we may share copies of your identification documents and personal details with third-party identity verification service providers. These providers process your data solely to confirm your identity and return a verification outcome to rvaji. They are not permitted to use your data for any other purpose.

3.3 Game and Technology Providers

The casino games and live dealer tables available on rvaji are powered by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive session data necessary to deliver the game experience, such as your Player ID, stake amounts, and game results. They do not receive your full personal profile.

3.4 Legal and Regulatory Disclosure

rvaji may disclose your personal data to law enforcement agencies, courts, regulatory bodies, or other official authorities where required to do so by law or in response to a lawful request. Where permitted, we will endeavour to notify you of such a request before complying. rvaji will also disclose data where necessary to prevent, detect, or report financial crime, fraud, or match-fixing activity, including cooperation with the ICC Anti-Corruption Unit in relation to cricket integrity matters.

3.5 Business Transfers

In the event that rvaji undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change that materially affects how your data is handled.

Cookies & Tracking Technologies

The rvaji Platform uses cookies and similar tracking technologies to provide core functionality, remember your preferences, and understand how the site is used. This section explains what types of cookies we use and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember information about your session. Some cookies are essential for the website to function correctly; others are used to improve the user experience or gather analytical data.

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the rvaji Platform — in particular, you may not be able to log in or maintain a session. Disabling functional or analytical cookies will not prevent you from using the Platform but may affect your experience. Instructions for managing cookies are available in the help documentation for your specific browser.

Data Security Measures

rvaji takes the security of your personal data seriously. We implement a combination of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser or app and rvaji servers is encrypted using industry-standard SSL/TLS protocols. Our site runs exclusively over HTTPS.
• Password Hashing: Player passwords are stored using cryptographic hashing algorithms. Plain-text passwords are never stored or accessible to rvaji staff.
• Access Controls: Access to personal data is restricted to authorised rvaji personnel who require it to perform their role. Access is granted on a least-privilege basis.
• Secure Infrastructure: rvaji servers are hosted in secure data centre environments with physical access controls, redundant power supplies, and network firewalls.
• Fraud Detection Systems: Automated systems monitor Account activity for signs of suspicious behaviour and flag anomalies for review by our security team.

5.2 Organisational Safeguards

• rvaji staff who handle personal data receive regular training on data protection obligations and security best practices.
• Third-party service providers are assessed for their data security standards before being engaged and are bound by contractual data processing obligations.
• Data breach response procedures are in place to ensure prompt detection, investigation, and notification of any security incident that materially affects your personal data.

5.3 Your Responsibility

While rvaji implements robust security measures on our end, the security of your Account also depends on steps you take. You are responsible for keeping your login credentials confidential, using a strong and unique password for your rvaji Account, logging out from shared devices, and notifying rvaji immediately at [email protected] if you suspect that your Account has been accessed without your authorisation.

Data Retention

rvaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you. Where data is anonymised rather than deleted, the resulting aggregate data may be retained indefinitely for statistical purposes without restriction, as it no longer constitutes personal data.

Your Privacy Rights

As a Player on the rvaji Platform, you hold meaningful rights with respect to your personal data. rvaji is committed to honouring these rights promptly and transparently. The rights available to you are described below.

How to Exercise Your Rights

To exercise any of the rights described above, please contact the rvaji support team by email at [email protected] with the subject line "Privacy Rights Request". To protect your data, we will need to verify your identity before processing the request. We aim to respond to all valid privacy rights requests within 30 days of receipt. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Opting Out of Marketing

If you no longer wish to receive promotional emails, SMS messages, or other marketing communications from rvaji, you may opt out at any time by contacting [email protected]. Opting out of marketing communications will not affect your ability to use the rvaji Platform or receive service-related communications about your Account.

Policy Updates & Contact

8.1 Changes to This Privacy Policy

rvaji reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When a material change is made, the revised Privacy Policy will be posted on this page with an updated effective date. Where the change significantly affects how we process your personal data, we will endeavour to provide additional notice — for example by sending a notification to the email address associated with your Account. We encourage you to review this page periodically to stay informed about how rvaji protects your privacy. Your continued use of the rvaji Platform after a revised policy has been posted constitutes your acceptance of the changes.

8.2 Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or how rvaji handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

8.3 Links to Third-Party Services

The rvaji Platform may reference third-party payment providers and game studios as part of the service experience. These third parties operate under their own privacy policies, which are independent of this document. rvaji is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your rvaji Account.

8.4 Children and Minors

The rvaji Platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If rvaji becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated Account. Parents or guardians who believe a minor has registered on rvaji should contact [email protected] immediately.